Refund Policy

This Refund Policy applies to digital SaaS subscriptions and premium access to products operated under the Hermes Technologies brand, including Talaria and related software products.

We sell digital software access and subscriptions. We do not sell physical goods through Paddle.

Refund requests are reviewed on a case-by-case basis. A refund may be approved, partially approved, or declined depending on the reason for the request, usage of the service, the nature of the product, and applicable law.

Customers can request a refund by contacting us at:
vladyslav7bk@gmail.com

Payments are processed by Paddle as our Merchant of Record. Paddle may also handle payment-related support, receipts, taxes, billing issues, and refund requests according to Paddle’s buyer terms.

Customers may cancel their subscription to prevent future renewals. Cancelling a subscription does not automatically refund previous payments unless a refund is approved.

We do not provide refunds in cases of fraud, abuse, violation of our Terms of Service, or repeated refund requests.

This policy does not affect any mandatory consumer rights that may apply under local law.